01
AVAILABILITY SHOWN AT CHECKOUTCard payment
Enter details only in the secure checkout and complete any verification requested by the card provider.
PAYMENT / SECURE CHECKOUT
Clear total.Protected payment.
Review the complete order, delivery charge and available payment methods before confirming. The options shown during checkout are the methods currently available for your purchase.
SECURE CHECKOUT ENCRYPTED SESSION
NEOM
•••• •••• •••• 2026
CARDHOLDERSECURE PAYMENT
✓
Neom will never ask for your full payment details by email or phone.Enter sensitive payment information only inside the secure checkout provided on the website.
PAYMENT GUIDE
Prepare for checkout.
Choose the closest situation to see the checks that can make payment smoother.
Tell us about your payment
RECOMMENDED CHECK
Review before confirming.
Check the product, quantity, delivery address and complete order total. Use only a payment method displayed in the secure checkout.
VERIFYBilling and delivery details
AVOIDRefreshing during authorisation
METHODS AT CHECKOUT
Use what is displayed.
Payment availability can vary. The checkout is the authoritative place to see the methods offered for the current order.
02
ONLY WHEN DISPLAYEDDigital wallet
If offered, a supported wallet may let you authorise using its secure app or account flow.
03
CHECK THE LIVE CHECKOUTOther available methods
Use only the options shown within checkout. Never transfer payment using details sent by an unknown message.
WHAT HAPPENS AT PAYMENT
Four checks protect the transaction.
Order reviewed
You check products, delivery and the total before payment.
Details submitted
Payment information is sent through the secure checkout.
Provider authorises
Your bank or payment provider may request verification.
Order confirmed
A successful order confirmation is sent to your email.
IF PAYMENT DOES NOT COMPLETE
Check once. Retry carefully.
A failed attempt does not always mean the card or account is permanently blocked.
Confirm the billing details
Use the address and name expected by the payment provider, including postcode formatting.
Complete provider verification
Check the banking app, verification screen or security request before starting another attempt.
Check available funds and limits
Your payment provider can explain a decline, daily limit or security restriction.
Avoid repeated rapid attempts
Wait for the result of one attempt before retrying or selecting another available method.
REFUNDS & PAYMENT ENTRIES
Authorisation is not always a completed charge.
A pending entry can be a temporary authorisation while the provider finalises or releases the payment. Approved refunds also return through the applicable payment route and can take additional provider-processing time.
View returns & refunds →PAYMENT QUESTIONS
Answers before you retry.
Never send full card numbers, security codes or passwords to support.
The methods currently available for the order are displayed during secure checkout. Use only an option shown there.
Check billing details, provider verification, available funds and limits. Your payment provider can explain the specific decline reason.
A pending entry may be a temporary authorisation. Confirm whether an order email was received and avoid repeated payment attempts while the status is unclear.
No. Do not send full card numbers, security codes, banking passwords or one-time security codes by email, phone or chat.
The applicable refund route depends on the original transaction and provider. Provider processing can continue after Neom confirms the refund.
Still unsure about a payment?
Contact us with the order reference—never include full payment credentials.