Know what happens after you place an order—from confirmation and dispatch to tracking and delivery. Available services and final charges are always confirmed at checkout.
Choose what you are ordering and how soon you need it. The planner explains which option to look for at checkout.
A tracked standard service is likely to be the clearest choice. Available dates and the final charge will appear before payment.
The options shown depend on the product, delivery address and order time. Only available services appear during checkout.
A practical option for most eligible products and UK mainland addresses.
When available, an earlier service may be offered for eligible products and locations.
Larger products may use a specialist service with different handling and timing.
Confirm the postcode, house number and contact details before paying.
Your tracking link is sent after the parcel leaves for the courier.
Use the courier page for the latest delivery window or available options.
Check the parcel condition and contact us promptly if something is wrong.
If your question relates to an existing order, keep your order reference ready when contacting us.
Tracking is normally made available after dispatch. Check the dispatch email for the courier link and latest status.
Available services can depend on product size, stock location, order time and the delivery postcode. Checkout shows the options currently available for your order.
First review the courier tracking page for a new update. If the expected window has passed without useful information, contact Neom with your order reference.
Contact us as soon as possible. An address change may not be possible after an order has entered packing or been passed to the courier.
Photograph the external packaging and product condition, keep all packaging, and contact us promptly with your order reference and details.
Use your reference to open the latest available tracking information.